Terms & Conditions

By placing an order with Kailyard Creations, you are agreeing to the following Terms & Conditions:

My Promise to You:

Everything on this site has been hand-crafted by me.  All of the products are original with no electronic duplication or printing.  I take a great deal of pride in knowing that my creations are made using the highest quality materials and attention to detail.

Due to the nature of handmade products there may be slight variations from the photos on the website.  That’s part of the charm, though, right?!   Colours may also vary slightly between monitors/screens.

I am more than happy to customize any one of the items.  Let me know what you have in mind via email before placing an order.

Payment Options

I accept payments via standard PayPal only.  No PayPal account? No worries, Credit cards are also accepted on PayPal.

Payment of your order made via PayPal is completely secure.  Payment information or card details are not retained on this site.  I am not responsible for any charges incurred by you from your Credit Card Company or bank.

Shipping Information

Processing time is 1-3 days and shipping can sometimes take up to two weeks. I ship via “letter-mail” with Canada Post so there is no tracking or insurance. Contact me if you need it sooner or want your package to be trackable/insured. Everything is packaged using a thick rigid mailer that is 100% compostable (hooray!).

Currently I ship orders to Canada, United States, Great Britain, Australia and New Zealand. Feel free to contact me directly if you fall outside of these areas but would like to place an order.

Any delay caused by strike or an Act of God is not my responsibility.   Please allow for additional time for delivery during the usual busy periods, ie Christmas.

Please make sure you have the correct mailing address entered into PayPal.  You are responsible for any expenses incurred if the package is returned to me due to an incorrect mailing address or you failed to pick it up within the time allotted.

Any customs and/or duties fees are the responsibility of the purchaser.

Refunds & Exchanges

Naturally, I hope you’ll love your order!  However, if you are unsatisfied with your purchase or your order has arrived damaged in any way, I am happy to offer a refund or exchange.

Your Privacy

This is a secure website, therefore, no information is passed to any other parties.  Not a fan of spam?  Me neither.  I do, however, reserve the right to contact you regarding your order.

I retain copyright on all materials on this website, including photographs and images, page design, text, product names and descriptions of any of the products.  Please do not reproduce any of these in whole or in part without prior written consent.