By placing an order with Kailyard Creations, you are agreeing to the following Terms and Conditions.

My promise to you

Everything on this site has been hand-crafted by me. I take a great deal of pride in knowing that my creations are made using the highest quality materials and attention to detail.

Due to the nature of being handmade, the cards or paper-crafts you receive will be similar to but not identical to the one in the picture(s). That’s part of the charm, though, right?! Colours may also vary slightly between monitors/screens.

I am more than happy to tweak or customize any one of the items.  Visit here to learn more about how that process works before placing an order.


Payment Options

I accept online payments via standard PayPal only.  No PayPal account? No worries, Credit cards are also accepted on PayPal.

Payment of your order made via PayPal is completely secure.  Payment information or card details are not retained on this site.  I am not responsible for any charges incurred by you from your Credit Card Company or bank.


Shipping Information

Processing time is 2-4 business days and estimated delivery timings and flat rates are broken out below.  I ship via “letter-mail” with Canada Post so there is no tracking or insurance. My fees are flat-rates based on the average cost of shipping expenses. Enter your Postal/Zip Code in the Cart section to see the shipping options available to you.

  • Within British Columbia is *3-5 business days — $5.00 CAD
  • Within Canada is *5-10 business days — $5.00 CAD
  • To United States is *5-10 business days — $5.00 CAD (new price)
  • To International locations, excepting the US is *10-15 days — $8.50 CAD

*These are estimates as per Canada Post’s website. Please allow for additional time for delivery during the usual busy periods, ie Christmas. Also, as you’ve likely already noticed, delays from Covid-19 and severe weather can also come into play, so plan ahead and order early. Contact me if you need it sooner or want your package to be trackable/insured.

We offer free Local Pick-Up if you happen to find yourself around Colwood, BC. You can also pick up your order at a future local Market I’ll be participating in. For upcoming Market locations, subscribe to our Newsletter and/or follow along on Instagram @kailyardcreations.

Orders are packaged using a thick rigid mailer or small locally-made box -both are 100% recyclable and compostable (hooray!). Please make sure you have the correct mailing address entered into PayPal.  You are responsible for any expenses incurred if the package is returned to me due to an incorrect mailing address or you failed to pick it up within the time allotted.

Currently I ship orders to Canada, United States, Great Britain, Australia and New Zealand. Feel free to contact me directly if you fall outside of these areas but would like to place an order. Any customs and/or duties fees are the responsibility of the purchaser.


Returns and Refunds

Naturally, I hope you’ll love your order!  However, if you are unsatisfied with your purchase or your order has arrived damaged, I am happy to offer a refund or exchange. Please contact me within 14 days of receiving your order to make arrangements.


Your Privacy

Not a fan of spam?  Me neither.  I do, however, reserve the right to contact you regarding your order.

This is a secure website, therefore, no information is directly passed/sold to any other parties through me. However; like most e-commerce sites, we use Google Analytics to help us understand how our visitors use the site and how we can improve your experience. They record data; such as, pages visited, links clicked, browser type, general location. This data is used for statistical purposes and will not include any personal information.

You can read more about how Google collects your personal information here: https://www.google.com/intl/en/policies/privacy. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


EMAIL INFORMATION

If you correspond with us through email, we may retain the content of your email messages together with your email addresses and our responses. We are committed to keeping your email address confidential. We do not sell, rent or lease our subscription lists to third parties and will not disclose your email address to any third party, unless required by law.

All emails sent by us will be in compliance with the Canadian Anti-Spam Legislation, including clearly stating who the email is sent from and provide clear information on how to contact the sender. You can easily remove yourself from our mailing list by clicking on the Unsubscribe link provided in the email.


visitor gdpr rights

If you are visiting this Website from within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation of the EU. We only require the information that is reasonably required to enter into a contract with you. For more information about your rights as a website visitor from the EU and the GDPR, please visit the European Commission website here: https://ec.europa.eu/commission/priorities/justice-and-fundamental-rights/data-protection/2018-reform-eu-data-protection-rules_en.


QUESTIONS OR CONCERNS

If you have any questions or concerns regarding our Terms and Conditions and/or our Privacy Policy, please contact us as follows:

Fiona Rust

fiona@kailyardcreations.com

Effective January 2022


I retain copyright on all materials on this website, including photographs and images, page design, text, product names and descriptions of any of the products.  Please do not reproduce any of these in whole or in part without prior written consent.